A history of bad taste
W.K. the consummate salesman

The creation of Buckley's Mixture was a classic case of recognizing a good thing. When pharmacist William Knapp Buckley took over a Toronto drug store in 1919, he discovered several natural ingredients used in the treatment of coughs and colds. As a pharmacist, W.K. recognized the ingredients' merits and combined them to create a unique and effective remedy, which he called Buckley's® Mixture. Never one to hesitate in the face of opportunity, he formed W.K. Buckley Limited on March 20, 1920 and began marketing his product.

Pioneering Marketing Strategies
W.K. in front of his pharmacyRealizing the power of catchy copy and smart media buying, W.K. concentrated his efforts on print and radio advertising to sell his product. Considering this was an era when advertising was a relatively new and poorly understood phenomena, W.K. was ahead of his time. As Frank Buckley points out, "My father was first and foremost a born salesman." Frank Buckley believes that smart use of national radio in the early days of broadcasting built the business and was a key factor in establishing Buckley's® as a household name.

The 20's was a period of rapid growth at W.K. Buckley Limited with new products being introduced and distributed throughout Canada. Despite this growth, W.K.'s Drug Store in Toronto remained the headquarters for development of new products, including products outside the cough & cold category.

When the depression hit, many of the secondary Buckley products were discontinued and W.K. Buckley Limited went back to what it did best, cough & cold preparations. During the Depression the company introduced a smaller size of Buckley's Mixture priced at a more manageable 40 cents to help consumers through those lean years. It was during this period that W.K. introduced his "medicine chest in a jar", Buckley's® White Rub.

Buckley's® packaging lineBuckley's® Global Penetration
With the success the company was having in Canada, W.K. decided to expand his horizons. By the late thirties W.K. Buckley Limited took its Mixture to the Global Market. Buckley's® was introduced in the United States and Caribbean in the late thirties, and in New Zealand, Australia, and Holland by the forties.
Buckley's® second generation
Frank and W.K. tasting Buckley's®After returning from World War II where he served as a Lieutenant with the Royal Navy Fleet Air Arm, W.K.'s son , Frank Buckley, joined the family business as a salesman. With a Bachelor of Commerce Degree and a fascination with anything mathematical, Frank began to apply modern financial concepts and practices to the running of the business. With W.K.'s entrepreneurial energy and Frank's financial skills, father and son made a formidable team.
Facing New challenges
Frank Buckley at the old factoryBy the 60's it was clear that pharmacies were changing rapidly. The pharmaceutical industry saw the transition from small individually owned drug stores to drug supermarkets. Another change was the discovery of advertising by the traditional, ethical, pharmaceutical companies. The pioneering marketing and creative advertising strategies that had made Buckley's so successful and unique among the rest of the category were now being used by everyone. Buckley's® no longer held that creative competitive edge. As a result, sales began sliding.

Buckley's realized something had to be done. In the early 80's, the company decided on what Frank Buckley calls, 'the back to basics' strategy. Put simply, radio and print media had built the business, so Buckley's® would use it to build it again.

Bad taste campaign
Frank and Buckley BillboardAfter much discussion, it was agreed that Buckley's Mixture possessed two strong characteristics: lousy taste and tremendous efficacy. Using these two characteristics Buckley's produced an award winning advertising campaign that made Buckley's® Mixture and Frank Buckley household names in Canada.

The campaign-slogan was "It tastes awful. And it works." In 1986, the first transit ads featuring Frank Buckley quipping, "I came by my bad taste honestly - I inherited it from my father" and "I wake up with nightmares that someone gives me a taste of my own medicine," ran nationally. The company's simple, honest and humorous approach to advertising helped attract much attention and praise, but more importantly, new users.

The bad taste campaign increased Buckley's market share over 10% in the Canadian cough & cold category and has won numerous advertising awards. Buckley's® also successfully implemented this campaign in the Caribbean, Australia, New Zealand and the U.S.

Buckley's® Philosophy

In our complex and constantly changing world consumers are looking for de-mystification and simple effectiveness in the things they buy and the Buckley's product line offers just that. In today's market where people are concerned about content and contraindications, Buckley's® Mixture is non-drowsy, alcohol-free, sugar-free and offers the comfort of the familiar.